Scope of Work · Terms & Conditions

Effective Date: 09/21/2025

This agreement is dated and in effect as of date of submission of this form, between you / your company hereafter referred to as "Client" and Map Ranking LLC hereafter referred to as "Consultant".

This agreement is with respect to the Client’s marketing services, hereinafter referred to as the "Work" or “Project.”

Whereas, Consultant is a professional marketing agency of good standing; Whereas, Client wishes Consultant to create certain Work described more fully herein; and Whereas, Consultant wishes to create such Work; Now, therefore, in consideration of the foregoing premises and the mutual covenants hereinafter set forth and other valuable considerations, the parties hereto agree to all terms and conditions on this page.

Scope of Work

This contract and the agreed-upon fee is based on the items stated below.

After signing up on this agreement, if you have any changes to the following items listed below, or request additional items, it will result in a Change Request. Please see the ‘Change Requests’ section for how change requests will be handled.

1. Onboarding

On-boarding can take up to 1-2 weeks depending on how responsive you are. If you schedule your Kick-off Call immediately - we can build out your account and train you on the Highlevel software usually within a week or so. See below for details

On-boarding includes:

Initial Kick-off Call about your company, products, services

Setup of software system and customizations based on initial call

Facebook Business Manager and Ads Manager integration (if available)

Software training (optional)

Facebook ad campaign setup (if FB Business Manager and Ads Manager are setup properly prior to signup)

*** If your Facebook account, Facebook Business Manager, or Facebook Ads Manager are restricted or banned, we will do our best to guide and assist you in the appeal process. In the event your account is permanently restricted, you may have the option to pre-pay for Ad Spend and run ads through an alternative account. Please ask for details if needed.

***Restricted Facebook accounts will not change, delay, or qualify your account for any type of discount or refund since we will be utilizing our team resources to assist you through the appeal process.

2. Account Management/ Support

-Dedicated account manager

-Bi-weekly 30-minute check-in call, as needed

-Unlimited emails / text support as needed

3. Scope of Work

-Maps Grid Tracking

-Google Business Profile Optimization

-Weekly Profile Updates

-On-Site Optimization (limited to homepage and 5 service pages)

-Citations & Local Directory Listings

-Competitor Analysis

-Access to Map Ranking’s CRM**

-Dedicated Account Manager

-Month-to-Month (Cancel Any Time)

-Monthly Reporting

-2 Google Ads Managed Campaigns

-1 Landing Page

-2 Fb Ads Managed Campaigns

*All services dependent on client providing access to accounts and timely approvals of content

** This is a version of Highlevel software tailored to small business. Only available through the Map Ranking master agency account

>> HighLevel Software:

Applicable in the Map Ranking Highlevel Agency Account Only

Conversations Feature

  • 2-way Email and SMS communication with leads

  • Mail/phone/SMS fees apply

  • Requires telecomm registration / compliance (add'l third party fees may apply)

Calendars / Online Scheduling

  • Setup includes integration of 1 calendar, where possible (Google)

  • Customization and updates completed during initial training if requested

Forms Feature

  • 1 special offer form pre-built

  • Customization and updates completed during initial training if requested

Opportunities Feature

  • Setup of 1 pipeline for leads

  • Customization and updates completed during initial training if requested

5Social Media Planner Feature

  • Account integration completed during initial training if requested

Email/SMS Templates Feature

  • Template for email and SMS included

  • Customization and updates completed during initial training if requested

  • Requires telecomm registration / compliance (add'l third party fees may apply)

Workflows / Automations Feature

  • 1 New Lead automation

  • Appointment Reminder Sequence

  • No Show Automated Communication Sequence

  • Canceled Automated Communication Sequence

  • 1 Long-term Nurture automation

  • Customization and updates completed during initial training if requested

  • Requires telecomm registration / compliance (add'l third party fees may apply)

Reputation Management

  • Pre-built template included

  • Integration with Google My Business

  • Customization and updates completed during initial training if requested

Call Tracking / Recording

  • 1 Call Tracking phone number setup

  • Customization and updates completed during initial training if requested

  • Requires telecomm registration / compliance (add'l third party fees may apply)

Reporting System

  • Setup and integration for scope items if requested

Terms & Conditions

Introduction

Welcome to Map Ranking! By using our software and services, which include access to a tailored version of GoHighLevel software for small businesses, you agree to abide by these Terms of Service.

Service Provided

Map Ranking provides SaaS solutions customized from GoHighLevel to support small business needs in marketing, customer relationship management, and reputation management. Our services include access to software, support, and customization as applicable to your package.

Client Responsabilities

This Campaign is a two-way partnership. These Client Responsibilities help ensure that both the Client and the Consultant are successful.

Client agrees to do the following:

● Maintain the ability to receive both calls and recorded voicemails from potential customers.

● Keep an 85% or greater pickup rate for inbound calls.

● Respond to all job/appointment requests that come in via email, messenger/SMS, contact form, and voicemail within one business day.

● Attend all scheduled Update Calls with the Campaign Manager or reschedule at least 24-hours prior. Remain active in responding to the Agency's requests for necessary resources (such as website access, Google properties access, necessary business pictures, existing client lists, etc) and respond to related emails/texts within two business days.

● Pay the Agency on time and rectify failed payments within two business days.

User Accounts

To access our services, clients must create an account with accurate and updated information. You are responsible for maintaining the confidentiality of your login credentials and any activities that occur under your account.

Authorized Use

Unless specified otherwise, Client authorizes Consultant permission to access and use platforms on their behalf.

Having rights to the accounts, Consultant may manage accounts, reset passwords, view account’s usage and profile data, including how and when account is used, and read or store content in account, including electronic communications, contact lists and other information.

Consultant will exercise best practices in regards to account access and security but will not be liable for Client’s account due to hacking or if the account is compromised in any way.

Fees and Billing

Your use of Map Ranking services is subject to subscription fees based on your chosen package. Billing is conducted on a monthly/annual basis, with details specified upon subscription. Late payments may incur additional charges or service suspension.

Delays due to lack of timely response from client (you), lack of account access and proper permissions, restricted or banned accounts, extended review/change/approval processes, lack of viable credit card payment (for our billing or for ad billing), will not cause delay or pause in Consultant billing or fees. Monthly fees will continue until Client explicitly Pauses (fee) or Cancels account.

If you do NOT complete your Intake Form, schedule a kick-off call, or provide the proper account access your billing will continue to run on a monthly basis regardless of setup status.

It is YOUR responsibility to provide timely information and account access to expedite setup and launch.

Consider it your incentive to respond in a timely manner, provide account access as soon as possible, and not delay launching due to numerous reviews / changes / approval rounds.

Monthly fee does not include monthly ad spend to be paid by client directly to Google, Facebook, Youtube, etc.

Client is responsible for all Ad costs. These are separate than the marketing fees paid to setup, manage and optimize your account.

If the contract is not canceled or renewed prior to the next billing date then this contract will automatically renew each month until a written cancelation or pause notice has been received by Consultant or a new agreement between both parties is signed. In the event of non-payment, Consultant has the option to cancel account if overdue by more than 14 days and Client will be liable for unpaid balance.

Add-on Services

If the client adds on any additional services to there plan at any time, these terms and conditions will apply to those services as well.

ALL ACCOUNTS ARE RESPONSIBLE FOR THIRD-PARTY FEES, PROPER ACCOUNT REGISTRATION, AND REGULATION COMPLIANCE FOR BUT NOT LIMITED TO PHONE, SMS, EMAIL

Third Party Fees

Unless fees are expressly stated as covered under this agreement, Client is responsible for all third-party fees

Cancellation and Termination

Users may cancel their subscriptions by contacting us at least 30 days before the next billing cycle.

Once cancellation has been submitted, no new work, editing of current work, or additional work will be completed since the 30-day notice is for winding down and closing out the account ONLY.

In the event that Work is terminated at the request of the Client, Consultant shall have the right to immediately invoice the Client for the remaining balance of the contract for the remaining monthly fees to complete the full term, while reserving all rights under this Agreement.

If additional payment is due or there are any open invoices, they shall be payable within 30 days of the Client's written notification to stop work.

Refunds will not be issued if Client decides to stop using the Service before the end of the current paid term.

Data and Privacy

Map Ranking values your privacy. We follow industry-standard data protection protocols and work in conjunction with GoHighLevel’s privacy standards. For details on how data is handled, please review our Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Intellectual Property

All intellectual property rights for the software belong to GoHighLevel, with customization rights managed by Map Ranking. You are granted a limited, non-exclusive, non-transferable license to use the software in alignment with these terms.

Limitation of Liability

Map Ranking is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount you have paid for services within the last month.

Changes Requests

Any requests made after the signing of this agreement that are not explicitly included in the ‘Project Scope’ section will be considered a Change Request. All such requests must be in writing. Additional services which are expressly referenced as Change Requests in the Project Scope will also be considered Change Requests.

Change Requests will require additional production time and additional fees.

It is the client’s responsibility to ensure that all requests made during this project are within the Project Scope stated above before being sent to Consultant.

All requests sent to Consultant that are outside of the Project Scope will be assumed to be approved by Client and that Consultant is authorized to proceed with requested changes unless there is a request for quote at the time of submitting the change request.

For requested projects that are outside of the Project Scope and for which a quote has been requested, such project will be placed on hold until a quote has been provided to the Client and the Client has approved or rejected the changes and estimated additional fees in writing. This does not include additional services for which fees are expressly referenced in the Project Scope.

Requests that are outside of the Project Scope will be billed at the standard hourly rate at the time of request and invoiced for actual time spent to complete the request.

Client agrees to pay Consultant’s standard rate of $45 per hour for additional work outside of the original scope of this document.

Assignment of Work

Consultant reserves the right to assign other designers or subcontractors to the Work to ensure quality and on-time completion.

Promotional Use

Consultant retains the right to use the project and images of the project as deemed fit for promotional and marketing purposes

Professional Conduct

Client shall at all times conduct themselves in a professional manner. Unprofessional conduct, as determined by the Consultant, by the client will not be tolerated and will result in immediate termination at the sole discretion of the Consultant.

Relationship

The Client and Consultant are independent parties and nothing in this Agreement shall constitute either party as the employer, principal or partner of or joint venture with the other party.

Neither the Client nor Consultant has any authority to assume or create any obligation or liability, either express or implied, on behalf of the other.

Client and Consultant acknowledge that Consultant is permitted to work for any other clients at any time without Client’s consent and / or permission.

Client can provide guideline dates (if applicable) to Consultant but will not control or otherwise dictate when any work must be performed.

Dispute Resolution

The construction and interpretation of this Agreement shall at all times and in all respects be governed by the laws of the State of California.

Client agrees not to chargeback any fees prior to utilizing the Dispute Resolution guidelines provided and agreed to as stated here.

The Consultant and Client agree that any controversy or claim arising out of or relating to this Agreement in any way, shall be finally settled by binding arbitration, employing a neutral arbitrator, and administered by the American Arbitration Association (“AAA”).

The arbitration will be conducted in Temecula. The parties each waive their rights to trial by jury, in exchange for arbitration. The decision of the arbitrator shall be final, conclusive and binding on the parties to the arbitration. Judgment upon any award rendered in an arbitration proceeding may be entered in any court having jurisdiction of the matter.

The Client agrees to immediately notify the Consultant of any subpoena the Client may receive in connection with any action by any third party concerning the Consultant.

By entering into this contract and entering into the arbitration provisions of this Paragraph, THE CLIENT AND THE CONSULTANT EXPRESSLY ACKNOWLEDGE AND AGREE THAT THEY ARE KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVING THEIR RIGHTS TO A JURY TRIAL.

Previous Agreements

This Agreement supersedes all prior or contemporaneous negotiations, commitments, agreements (written or oral) and writings between the Consultant and Client with respect to the subject matter hereof.

All such other negotiations, commitments, agreements and writings will have no further force or effect, and the parties to any such other negotiation, commitment, agreement or writing will have no further rights or obligations thereunder.

The Consultant and the Client agree that the Project Scope stated above is the full and complete scope of work and that nothing else is owing to the Client under this agreement.

Changes to Terms

We may update these Terms of Service periodically. Continued use of our services after any update signifies acceptance of the new terms. Clients are encouraged to review these terms regularly.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • By email: [email protected]

  • By phone: (833) 932-7483

  • By mail: 41593 Winchester Rd Suite 200, Temecula CA 92563